Cookies
Crown Jewelz Cookie Policy
The cookies and similar technologies we use, and how to manage them.
The Crown Jewelz Cookie Policy explains the cookies and similar tracking technologies the site uses, why each one is set, how long it lives on your device and the controls you have over it. We treat cookies as part of our wider commitment to privacy, so they are kept to the minimum needed and grouped into four clear categories you can manage independently.
This policy sits alongside the Crown Jewelz privacy policy, which covers the personal data we collect more broadly. Read both together for the full picture.
What are cookies and why does Crown Jewelz use them?
Cookies are small text files placed on your device by the websites you visit. They are widely used to make sites work efficiently, to remember your preferences and to gather analytics that help product teams improve the experience. Similar technologies, such as local storage and pixels, are covered by this policy as well. Crown Jewelz uses a small number of cookies grouped into four categories, summarised in the table below and explained in detail further down the page.
| Category | Purpose | Duration | Optional |
|---|---|---|---|
| Strictly necessary | Keep you signed in, remember basket and cashier state. | Session | No |
| Preferences | Save language, currency and game lobby filters. | 12 months | Yes |
| Analytics | Anonymous usage measurement to improve the product. | 14 months | Yes |
| Marketing | Measure the performance of our promotional campaigns. | 12 months | Yes |
Strictly necessary cookies in detail
Strictly necessary cookies are required for the site to function. They keep you signed in across pages, remember the state of the cashier so your deposit does not restart if you refresh, and protect against cross-site request forgery. Because the site cannot work without them, they are exempt from consent under UK and EU rules. They expire at the end of the browser session or when you sign out, whichever comes first.
How do preference and analytics cookies work?
Preference cookies save the choices you make on the site, such as language, currency and the filters you apply in the game lobby, so the next visit feels familiar. Analytics cookies measure aggregate behaviour: how many players see a given page, where they tap on mobile, how long a live-casino stream takes to start. The data is pseudonymised at collection, aggregated for reporting and never used to build a profile of an individual player. Analytics cookies are off by default until you accept them and you can change your mind at any time.
Marketing cookies measure the performance of the promotional campaigns that bring new players to Crown Jewelz. They allow our partners to confirm that a click on a banner resulted in a successful account opening so we can pay them correctly, and they help us avoid showing you the same advert too many times. They are off by default and require your consent.
How can you manage your cookie preferences?
You can accept or reject optional cookies from the cookie banner shown on your first visit and change your choice at any time from the footer link. Most modern browsers also let you clear cookies, block third-party cookies or send a Do Not Track signal in the settings menu; the steps differ slightly between Chrome, Safari, Firefox and Edge, and the help pages of each browser explain the process clearly. Mobile browsers offer similar controls in their privacy settings.
Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal. It may, however, mean that some parts of the site no longer remember your preferences between visits, which is the expected trade-off of opting out.
Which third parties does Crown Jewelz work with?
We use a small number of vetted processors for analytics, anti-fraud, payment processing and live chat. Each one is contractually bound to use the data only to deliver their service to us, to apply security controls equivalent to our own and to keep the data inside an approved jurisdiction. A current list is available on request from privacy at crownjewelz.live. The list is reviewed quarterly and any addition is reflected in this policy before the new processor goes live.
Cookies and responsible gambling
Some session cookies support the safer-gambling tools described on the responsible gambling page, such as the reality-check pop-ups that appear at the intervals you set. These are classified as strictly necessary because turning them off would weaken the protective measures we are required to provide. If you would like to step away from the site, the how to close account guide walks through every option, from a 24-hour cool-off to permanent self-exclusion.
Changes to this policy
Crown Jewelz reviews this cookie policy every twelve months and whenever a new technology is introduced. Material changes are flagged in the cookie banner and at the top of this page for 30 days. The date of the last review is shown at the foot of every page, alongside the version number that lets you track exactly which iteration applied during your visit.
Cookies and the live casino experience
Live dealer games rely on a small set of session cookies to keep the video stream synchronised with your seat at the table, to authenticate each bet you place and to recover state if your connection drops mid-hand. These cookies are classed as strictly necessary because the game cannot function without them. They do not carry tracking identifiers beyond the live-casino provider and they are deleted as soon as you close the table. The same pattern applies to the sportsbook style ticker and any provably-fair game where a session token is required to verify outcomes.
Do Not Track and global privacy controls
Crown Jewelz honours the Global Privacy Control header where your browser sends it, treating that signal as a withdrawal of consent for marketing cookies on this device. Do Not Track is an older standard that the major browsers no longer recommend, but if your browser still sets it we apply the same treatment. Neither signal removes the strictly necessary cookies the site needs to function, because those are exempt from consent under UK and EU rules.
Contacting the data protection team
Questions about this policy should be sent to privacy at crownjewelz.live. The data protection team aims to acknowledge every email within two working days and to provide a substantive reply within thirty days. If you do not receive a satisfactory response, you have the right to complain to your national data protection authority; for UK residents that is the Information Commissioner's Office at ico.org.uk.