Crown Jewelz Privacy Policy

What information does Crown Jewelz collect?

Crown Jewelz collects only the personal data we need to run the service and to meet our obligations under anti-money-laundering and licensing rules. That typically means your email address, country of residence, date of birth, payment details and the technical metadata your browser sends with each request, such as IP address, device type, operating system and time zone. When you ask to withdraw funds we collect ID documents to verify your identity once, store the verification result rather than the documents themselves, and securely destroy the source files within 90 days.

We also record gameplay data linked to your account: the games you open, your bet sizes, session duration and bonus history. This information powers your statements, your responsible-gambling dashboard and the fraud-prevention checks our licence requires. We do not buy supplementary data about you from data brokers and we do not enrich your profile with social-media information.

How does Crown Jewelz use your personal data?

We use your data to run your account, process deposits and withdrawals, prevent fraud, comply with regulatory reporting and improve the product through aggregate analytics. Marketing emails and SMS are opt-in, and you can switch them off at any time from the account area without affecting your ability to play. We never sell personal data and we share it only with the processors required to deliver the service, all of whom are bound by contract to use it for that purpose only and to apply security controls equivalent to our own.

The legal bases we rely on are: contract (running your account and processing your bets), legal obligation (AML, licensing and tax reporting), legitimate interest (fraud prevention, network security and product analytics) and consent (optional cookies and marketing communications). You can withdraw consent at any time without explanation.

How long does Crown Jewelz keep your data?

Account, transaction and KYC records are kept for at least seven years after account closure to satisfy financial-services and anti-money-laundering rules. After that period the records are either deleted or anonymised so that they can no longer be linked to you. Analytics data is anonymised after 14 months. Marketing preferences are kept for the lifetime of your account or until you opt out, whichever happens first. Live-chat transcripts are kept for 12 months so that we can review service quality and resolve complaints.

If you ask us to close your account, see the how to close account guide for the full process. Closure does not erase data that we are required by law to retain, but it does stop all marketing immediately.

What rights do you have over your data?

You can ask us at any time to confirm what data we hold about you, to correct anything that is wrong, to export it in a portable format, to restrict how we use it or to delete it where we are not required to keep it. Requests are handled within 30 days at no cost. To make a request, email privacy at crownjewelz.live and include the email address linked to your account so we can verify your identity. If you are not satisfied with our response, you have the right to complain to the data-protection regulator in your country of residence; for UK players that is the Information Commissioner's Office at ico.org.uk.

How does Crown Jewelz keep your data secure?

All connections to Crown Jewelz are encrypted with TLS 1.3. Payment data is tokenised and never stored on our own servers; the underlying card numbers sit with PCI-DSS-certified payment partners. Passwords are hashed with industry-standard algorithms, and the platform supports two-factor authentication, which we strongly recommend you enable from the account area. Access to production systems is restricted to a small named team and protected with hardware-key multi-factor authentication. Independent penetration tests are commissioned every twelve months and findings are remediated against a tracked timeline.

Information about the cookies and similar technologies the site uses is set out in the cookie policy. Information about safer-gambling tools that protect your account from harm is collected on the responsible gambling page.

Children and protected categories

Crown Jewelz is strictly for adults aged 18 and over. We use a combination of age-verification documents, behavioural signals and third-party identity services to keep minors off the platform. If you believe an underage person has accessed Crown Jewelz, please email support immediately and we will investigate within 24 hours.

International transfers

Some of our processors are based outside the UK and EEA. Where that is the case, transfers are protected by Standard Contractual Clauses, supplementary measures such as encryption in transit and at rest, and an internal transfer-impact assessment that is reviewed annually.

Changes to this policy

We will update this page if our practices change. Material changes will be flagged in-product and over email at least 30 days before they take effect, so that you have time to review the change and, if you wish, exercise your rights. The date of the last update is shown at the foot of every page.